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Frequently Asked Questions (FAQ)

2. Your downtime report seems incorrect or conflict with my webhost's.

First of all, you need to know the differences between our monitoring system from your webhost's:

  Our Monitoring System Webhost
Tests from global locations within data center
Detects website/server downtime and internet congestion or breakdown only website/server downtime
Reports all downtime only unscheduled downtime (scheduled downtime not reported)

Due to these differences, the reported downtime could be different.

Keep in mind that all our reported downtime are confirmed by global monitoring stations.

The internet is an inter-connected gateway-based system and routing is dynamically controlled by protocols such as BGP. Intermittent connection problems can happen due to congestion or other issues. If you see short downtime once in a while, it should be ok. However, if downtime happens every now and then, it is likely a problem with your webhost or its upstream provider.

We have seen some cases where we report a downtime but users claim that they were not having any problem at that time. Due to the nature of the internet, it is possible that a connection problem affects only traffic from certain locations. This could be due to temporary problems with a peering network in the backbone. Thus, you may not experience our detected downtime.

Very often, the best judge is yourself. You can check your website/server log or gather feedback from your users.

Nevertheless, if you feel we report a downtime wrongly, kindly contact us so that we can investigate.