choose language English Ελληνικά Français Deutsch Italiano العربية հայերեն български català 中国 中國 hrvatski čeština danske Balgisch Nederlands Nederlands Filipino magyar Bahasa Indonesia 日本語 Lietuvių Kalba Norsk فارسی Polski Português Brasileiro Português Europeu Română русский Español Europa Español Latinoamerica ภาษาไทย Türkçe Tiếng Việt

Frequently Asked Questions (FAQ)

14. How do I monitor password-protected websites?

There are 2 types of authentication used on the web: HTTP-based and form-based, we support both methods.

A web site uses HTTP-based authentication if your browser pops up a dialog for you to enter the username and password. To monitor this type of website:

  1. Login to your account
  2. Go to Monitor -> Add a Test
  3. Select "Monitor a website"
  4. Fill in the username and password fields and complete other details

The second type of authentication is form-based. Websites using this method have a login prompt on the website itself, examples are web-based emails like Hotmail, Yahoo! Mail and GMail. This authentication method works by posting your credentials via the form to the website for verification. To monitor these websites:

  1. Login to your account
  2. Go to Monitor -> Add a Test
  3. Select "Monitor a website"
  4. You can use Live HTTP Headers / Firebug to get the POST data.
  5. Instructions for using Live HTTP Headers:
    • Install Live HTTP Headers to Firefox.
    • Open the form submission page in Firefox. Fill in the form, but DO NOT submit yet.
    • Go to Tools menu and open Live HTTP Headers. Clear any contents that is shown, so that we can see the form submission request.
    • Now submit the form.
    • Locate the POST request at the top of the Live HTTP Headers window.
    • Copy the POST URL and data to the website test form. The POST data may look like parameter1=value1&parameter2=value2....
  6. Add keywords that signify a successful login (eg. Login successful, or Your last login was on...) into the required keywords field
  7. Optionally, add keywords that signify a failed login (eg. Bad username or password) into the excluded keywords field
  8. Complete other details (but NOT the username and password fields)

Setting up monitoring for websites with form-based authentication can be challenging. We will be glad to assist if you are unsure how to set this up. Simply send us the URL, username and password.